I purchased a RING spotlight wired camera on the 9th April and installed it shortly after which has been working fine until the last recorded video on the 18th June that shows lots of purple flickering across the screen. From that point I haven’t been able to connect via Live Streaming, I just get ‘Stream Error’.
Since this point, the lights are continuously coming on/off, and during the evening / night, this triggers an alert on another CCTV system that is in the same area and I’m receiving email notifications every 5-10 seconds so you can imagine it’s relates to a lot of false alerts to look through in the morning.
I’ve tried switching of the power, removing the device from the app, reducing / turning off all functionality on this camera not only to try and stop the lights from coming on, but also to establish connection back to the camera. Also I’ve checked the device heath and all is good.
I still cannot connect to the camera.
Can anybody please advise action to take as I haven’t had this camera long?