Floodlight cam lights not coming on when person detected

Have a floodlight cam and last night some tried to get into my car the camera recorded the event but the floodlights fail to come on, it detected my dog going to the toilet an hour before but when i needed it most it did not work. This is the second time a ring device has failed to work properly when needed does anyone know if it has issues

Hi @Eanebear. Do you have your Turn Lights on with Motion feature toggled on? This can be found in the Ring app, under the Light Settings menu. I would also check to make sure you don’t have any Light Schedules that can conflict with the activation of the lights during a motion event. Let me know if this was the case!