Hey @Amol. Thanks for pinging me back, and I was actually coming back today for an update! Sorry this took awhile, the person that I asked to review the information was out for a few days, but we’ve taken a deeper look into it and collected more information on what seems to be going on. It seems like this may be a problem easily solved by turning down the Motion Sensitivity Zones for the lights
You both did find that turning down the sensitivity did address this concern, but it may need to be fairly low to have the proper detection. It seems from the video that something within the PIR sensor’s range is triggering the lights to come on from motion, thus them coming on when you leave the Live View call. This could be from something having the IR filter from the camera reflecting on another surface, causing something that looks like a heat signature to turn the lights on, or also when you are leaving the Live View and that filter is turning off, maybe with it turning off, it’s triggering the lights to come on from motion.
I recommend to continue to play around with the Motion Zones for the lights , possibly turning off one or two zones that may be the problem areas for this detection, until you find the sweet spot that doesn’t trigger the lights to come on when you leave a Live View. One thing as well is that if you turn off all three of the zones, the problem should stop altogether if you find this very troublesome, but then your lights will no longer turn on with motion.
If you find that you’re unable to find this sweet spot with the Motion Zones for the Lights, then it may be better assumed that this is a hardware problem with the device. This could be from an IR failure that is causing the lights to turn on when the Live View ends or from something reflecting the IR back to the PIR sensor’s bulb at the bottom, thus triggering the lights to come on when the Live View has ended. So therefore, if you find no real relief with messing with your Motion Zones for the Lights or you’re not satisfied with this, I recommend reaching out to support. They can do a more in-depth analysis of your device with our advanced technical team to see if this needs to be replaced.
Feel free to reach out to support by giving our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. let me know how this goes, as I would love to know the results of this!