I have a “video doorbell wired”, that is showing a flashing led pattern (check my video) that is not listed in the official documentation !?
My device is showing offline, and I’m also not able to reset
Any idea what might be happening ? it was working fine before …
Hi @tiagonmas. Since your Doorbell is offline and can not be rebooted via the Ring app, you will want to factory reset it. To do so, you will remove the faceplate then press and hold the setup button for 20–25 seconds. After a minute, attempt another reconnection process to see if it will come back online. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.