First Alert ZCombo will connect connect, help?

I have purchased 3 First Alert smoke and CO detectors to go in my home. I follow the exact instructions in the Ring app as well as the instructions that came with the detectors.

I have followed the instructions to the “T” and all I see in the Ring app is “Adding device…” “Listening for Device”. It goes no where and eventually times out.

I have reset everything and repeated the process. I cannot find any troubleshooting anywhere?

Thanks ahead for your help!

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Hey @phildogbph. How far are the devices from the Base Station? For the first initial setup, I recommend having the devices close to the Base Station to ensure it is not a distance concern, and then once set up, you can move them to the proper location. If bringing them closer doesn’t help, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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I have exactly the same problem. I contacted the help desk but they could not resolve the problem. I tried the app on android and apple devices.

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Exact same issue.

I have three alarms. Two are unable to connect. One connected immediately without issue.

Tried calling in to support, they were unable to help after many attempts to trouble shoot. Tried to pair and unpair with the battery compartment open then closing it while holding the button until releasing after the first short beep. Then tried the same but with a 10 second hold to reset the unit. Even tried the z-wave device reset under the base station settings.

Ring should just make their own detector not just the listening device. First Alert is terrible, the product feels like it’s from the 60s

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Anyone find a solution??

I have the same problem. Will not connect.

Hi there, neighbors! The most important factors in this setup are power and connection. Please attempt this setup nearby your Alarm Base Station, and ensure the battery is securely in the compartment throughout the setup process. If you are setting up multiple devices at once, it may take time between each addition for the pairing and proper configuration of the device. If your First Alert Smoke and CO still will not setup, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I am having the same issue. I am less than 2 feet from the RIng Base Station. Still the alarm does not pair with ring. I have retried it multiple times. Pressed the Test button and retried, started from scratch multiple times. No success.

In my case I figured it out why it doesn’t work. Apparently z-wave works on different frequencies in the US and Europe (and some other countries). Since I live in Europe my base station works on another frequency as the first alert smoke detectors.
So bottom line: The smoke detectors will not connect in Europe.
FYI: using an American base station in Europe is not legal as the US frequency interferes with certain cell phone signals.

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I have the same issue with all 3 of mine. They’re not brand-new (2 years old), but have fresh batteries and definitely work. I’m right by the base station but get the same result each time. I may be calling them for assistance.