Ring’s current strategy involving “secret” automatic firmware updates causes users to spend far too much time, effort, and stress troubleshooting problems that were caused by firmware updates they have no knowledge of.
In an effort to attempt to mitigate these problems, advanced users should be allowed to have more control over the installation of firmware updates. An “Advanced” button should be added to the Ring app (and Ring.com) allowing users to (optionally):
- Turn off automatic firmware updates
- Check for updates
- View a summary of important changes in each firmware update
- List an installation date and firmware version number for each device
Users who have turned off automatic firmware updates could be notified of available updates by a small colored dot on the menu icon. If this method is used, users should be provided with an easy method for turning off the colored dot.