My aunt had given me her Ring Security Cam before she had passed away. I’m just now setting it up, but its asking me for the original owners information. Unfortunately I don’t have that. Can i reset this somehow?
Hey @jmendi1989. You will need to reach out to our support team to get this escalated and then you should be able to have ownership of this device. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.