Exit Error, what is it and why does it happen?

What is an “Exit Error”?

I left my house, locking the front door behind me. I walked to the local cafe and then realised I had a message.
It turned out a minute or two after remotely arming my alarm was sounding. I checked the reason, and it was “Exit Error at Front Door”.
I disarmed the alarm remotely.

I looked at the page on Exit Errors and it stated its because I left the front door open (it was locked shut)! So I checked the Contact Sensors, everything was intact and the battery was showing full.

So what is an “Exit Error” and why does it happen?
As stated, there was no issue with the Contact Sensor, and it’s never happened before nor since. But it’s unacceptable to have a false alarm for no reason.
Is it a bug?

Hi @user51307. I suggest reviewing the information in the Help Center article here. This covers what an Exit Error is and how to avoid it. Let me know if this helps!

I did read that page but it doesn’t explain why my alarm sounded.
The affected door was locked shut, the Contact Sensor was intact and its battery showing as healthy.

I just want to understand why I had an Exit Error in the above circumstances.

Hi @user51307. An Exit Error can only occur under specific circumstances. There isn’t a way, that I know of, to have an “accidental” Exit Error. I would check the distance of the Contact Sensor from the door to the door frame. If it is too far, it may not register as being closed. If you have any further questions, you can reach out to our Ring Alarm team to look into this further for you. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.