Exchanging wired camera for wireless

I purchased at ring wired camera back in March from a retailer and I was wondering if there is anyway I can switch it for a wireless one. The one I have is brand new and is still in the box

Hey @Kittteex. You may be able to exchange the product, but this would have to be confirmed with our support team here. Since you purchased the device from another retailer, I go encourage you to try to return it since it’s still in the box to see if you can get a refund, and then purchase the wireless one you are looking for. In the event you cannot return it and need to contact our support team, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.