Entry pad audio does not work

The voice prompt on the entry pad has stopped, so cannot hear the normal alerts to disable etc. I have a second unit that came with the package but it does not power up at all. These are both the older version of the pads

Hi @arajanala. For this concern, it would be best to contact our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.