Email from Ring advising battery recharge needed

I have video doorbell 2 hardwired to preexisting supply. Has worked OK for 2 years. Have recently received emails from Ring advising that battery needs recharging. Why should this be needed? We havn’t had power outages.

Hi @user27590. Even with a hardwired Doorbell, you will still need to charge it from time to time, as the hardwiring only provides a trickle charge to the battery an is not a primary power source. This Help Center article here will explain this relationship.