So far my ring cameras and ring alarm system have not disappointed. Even some early questions were handled quite handily by Ring Support. Overall my experience is close to a 10 out of 10.
I purchased the Garage Door Tilt Sensor from Ring.com and although I clearly understood it did not interface with the alarm system as other sensors (contact sensors, motion sensors, etc) I assumed it would report “open or closed” through the App so I could see at a glance if the door was open or closed. I’ve hoped for this type of sensor many times after leaving the house and wondering if I’d closed the garage door.
To my disappointment I discovered the following:
The open/closed condition of the sensor IS NOT reported on the Dashboard either as a sensor opening below the Alarm functions or in the History.
IF the system is Armed Home or Away there is a chime (user configurable tone) that audibly reports on the Base Station. But, this is of no use if you are away from your home and trying to find out if your garage door is open.
SUGGESTION: Have the open/closed report on the Dashboard as other sensors do in any alarm mode and have it listed on the History. And, have a push notification of Open/Closed sent as well.
- To find out any information about the sensor one must drill down into the Menu - Devices - Alarm Base Station - and find the Econlink Garage Tilt Sensor listed under sensors. But even here the open/closed condition is illogically reported as “Clear” or “Faulted” for Open/Closed. This should be modified to logically report “Open” or “Closed”.
This seems like a good idea that has been poorly executed so far. It would be my hope that if Ring is going to sell a product on their website, presumably making some profit on the device, there should be enough integration testing to ensure the device provide sufficient information on the Dashboard to be perceived as part of the ecosystem.
TO BE CLEAR: Even tho this sensor is reported within the Alarm Base Station I am not suggesting it should be a “police dispatch” item or “armed” as contact and motion sensors. Simply fix how the information is reported to the user.