Doorbell registered to another user

Please I just bought a ring doorbell with back transfer as payment. I tried installing it but it says it’s registered to someone else. Sent the person a Facebook message who has now refused to reply my messages . What do I do . It has all the boxes, stickers, screws

Unfortunately, that’s why it is risky buying items on non-manufacturer approved retailers.
All you can do is contact Ring Support and work with them as we are just fellow users and can’t do anything for you.
Contact Us – Ring Help

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Thanks . I just took a gamble because she sounded genuine and it came with all the stickers, boxes, screws and screwdriver so I believed it to be genuine