Doorbell not working don’t want charge too

My doorbell is not charging anymore
I was away and when I come back I put my doorbell on charge next day when I put back at the front door start showing me is not internet connection I try to restarting but is not working
Now when doorbell is charging I still can’t concentrating
Can some one help me
Please

After charging the battery for several hours, using the included USB cable, there should be lights coming from the Video Doorbell. Try reseting your Video Doorbell by holding the setup button for 20 seconds. Once this step is complete, please reconnect your Ring device by following the steps in this Help Center article. :slight_smile: