I’ve had my ring doorbell 6/7 months now. All was working fine until around 4 weeks ago. It has stopped detecting at night. It still detects motion, as the red lights either side of the actual doorbell come on but no alert to mine or my wife’s phone. I’ve rang customer service and went through some troubleshooting, but as they close at 7pm , and it’s after that when it stops working so can’t go through it with them whilst they are open. Any ideas. Thank you
Hi. The mode I have set is home mode. My app is on iPhone 11 Pro Max. And my app is 5.54.1.
The clocks in the uk have gone back now from British summer time and my doorbell seems to have changed times when it’s not picking up. And I’ve noticed that if you walk past the doorbell at a slower pace it picks up. Which isn’t ideal.
Everything worked fine until it started getting darker earlier.
Hi @Hutchy2474. Try disabling Modes for Cameras and then test how your Doorbell behaves. If it works as intended, you may need to adjust your Mode Settings. If this doesn’t work, you’ll have to follow up with our support team to look into this further. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
On your instructions I tried this and still the same. Although hit and miss , sometimes it did pick up.
Now as for speaking with the ring team, I have done this and they went through troubleshooting with me. Which worked but it was light outside. And as they close at 7pm, when it’s dark I don’t thin on there is anything else aside from the information you provided. I will take it back to the shop where I bought it as it is quite clearly either a faulty unit, or a flaw in ring software as I have read numerous posts with the same topic.
Still not working. Even worse now. The infrared lights that come on when motion is detected, don’t stay on for as long as they did. I am taking it back to the store I bought it from this weekend