Not a helpful response, but you’re not alone.
Doorbell has been fine for the better part of a year, then I noticed after a firmware download it dropped offline. Currently experiencing it going offline for the 4th time.
Worst part of this is support constantly trying to blame the WiFi setup when it’s worked fine for months, not to mention my router is plugged into the closest socket to the doorbell, it has a great signal, and it’s locked at channel 11.
It’s a nasty bug, and I wouldn’t mind as much if there was actually a notification from the app when the doorbell goes offline so you can troubleshoot, but it just silently disconnects from WiFi and you get no notification, and people visiting/delivering hit the doorbell and it still rings! no one knows inside or outside the house that it is not working, this is a terrible bug and needs some focus from the backend teams but so far I’ve not been able to push it past front line support
Quick edit: I don’t have an error saying bad password, the first two times it eventually reconnected after a few power cycles, the last time it went through a factory reset twice before joining wifi again.