I just hooked up a new 24v transformer for my Ring 2 because I thought that may have been the problem because the Ring stopped showing “hardwired” but the white circle was lit. Now the circle isnt lt and still shows it on battery - not charging.
Hi @jimb408. It sounds like your concern might be related to a similar issue neighbors have reported in this thread here. In your case I would recommend calling our support team for further assistance. They can document this if it’s the same concern and do any troubleshooting step available to get your Doorbell 2 working properly. You can give our support team a call at one of the numbers available here.