Doorbell Elite - Ethernet Connection Failing on Setup

Products Video Doorbells
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#1

I have a Ring Elite that will not connect to the internet through Ethernet during setup. To confirm:

  • I have reset the doorbell several times using the black button on the front. I have also reset the router, switch, and modem. There are no other internet issues in the house.
  • There is no issue connecting to Wifi during setup (which is connected to the same ethernet switch as the Ring Doorbell)
  • The POE device is powering the doorbell without any issue
  • The house hiring is Cat6 cable installed two years ago

I’d really appreciate any ideas or help on how to resolve this. Thanks!

#2

Hi @rpdthree. I’d suggest checking the firewall settings on your router. There may be different settings for wired/wireless. If you need assistance with this, feel free to reach out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.