Hi!
We’ve been using our Ring Video Doorbell for a while now, but it suddenly stopped ringing. When someone presses the button, nothing happens. The button doesn’t light up, doesn’t make the ring sound and we don’t get a notification on our phone.
What we already checked/tried:
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WiFi seems to work fine. From the app, we see the signal is good and we can still use the live view function.
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Battery is fully charged.
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Firmware is up to date.
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Performed a hard reset, using the orange button on the back.
Any ideas on how to solve this problem? Thanks!