At 0645 this morning, our door chime started going off non-stop, at the same time our Ring (Version 1) quit registering. No lights, no video etc. Hooked the old analog door bell up and still not working.
Did the hard reset of the Ring, and still nothing. Plugged the Ring into the USB cable to see if maybe it wasn’t charging and tried a hard reset again, still with no results.
It seems that suddenly at 0645 our Ring decided to die. I’m at loss, any help or suggestions. I’ve have checked all the wires. I checked all the voltages with the following results.
There is 120 volts at the outlet. Checked the power coming to the transformer it’s 120 volts, checked the power coming out of the transformer it 19.5 volts, checked the power at the button it’s 19.5 volts.
So power is getting where it’s needed. Essentially the Ring decided to die at 0645 this morning or something. If I put the Ring back up, and reinstall the chime it will continuously chime, if I put the old school, analog door bell back up, nothing happens.
There is no video, no connection, no lights, no nothing from or at the Ring button assembly. When I try to connect via the app on my phone I get the “Activating Device” message since it can’t find the Ring.
We bought and installed it on 03 August 2019, and on 20 Sept 2020 it died so 13 months 17 days after installation it’s toast. On 11 July 2020 it started giving us connection issues and we sort of resolved that, and battery warnings although it’s hardwired. So a month before the warranty expired it started acting up, a month after the warranty expired it died. Go figure…