Hello. I just installed my first ring. It’s connected to my old doorbell wiring. It shows hardwired but when pressed doesn’t ring the doorbell. Is that normal?
This is the current setting
Hi @PurringPigeon. Which model of Doorbell do you have? You can find the model information on the original packaging as well as on the back of the device itself. Additionally, what is the make and model of your chime kit? It’s possible the chime kit is not compatible, which is why it is not ringing when the Doorbell is pressed.
I have the ring 3 plus. I don’t have a ring chime. Just my home chime that the old doorbell used.
@PurringPigeon Thanks for the clarification! You’ll want to check your home chime kit to ensure it is on this list of chime kits that are compatible with the Video Doorbell 3 Plus. If it’s not compatible, that could be why you’re experiencing this concern and you may need to replace it with one that is compatible.