Doorbell cam does not connect in live mode

I have a HD ring and it gets motion and turns on the camera but when I try to go into live mode it times out after a minute or two.

Also, seems to take a long time to answer the doorbell via Android phone app. Sometimes delivery people are leaving by the time it activates. This is NOT the performance I paid for with the ring doorbell.

Hey @ISDPCMAN. Which model of Ring Doorbell do you have, and what is the RSSI number on the Device Health screen? The Live View can be open for up to ten minutes before it times out, but it may disconnect sooner based on the internet connection the Ring and your phone is receiving.

You can also look into the Rapid Ring App, which is a companion to the Ring App that allows you to answer notifications and access Live View more quickly. You can learn more about it here.