Doorbell App Says Battery Low

So I get a notification that my battery is low, charge it but can’t tune into the live view because the app shows the battery is low. Called tech support and the only help provided was to purchase a new product, even though on their end it shows my battery was 93% charged.

I’ve had nothing but problems with this thing. The screws got stuck and I was finally able to get the device off the bracket. Now this