Doorbell 4 People Motion Not working?

When the device was installed it was picking up every motion of a person, no problem, but now it won’t pick up a person unless they ring the doorbell. I’ve adjusted every setting imaginable and still nothing. I can stand right in front of it and it will only detect me if I ring the doorbell? Any idea why it suddenly stopped detecting people motion even when right in front of it?

Hi @SissyS. In the Ring app, do you have the Motion Detection setting toggled on? If you do, try toggling it off, closing the Ring app, then open it back up and toggle it on. This should enable motion detection. Let me know if this helps!