Totally agree with you. This must be a firmware issue. This latest version of the doorbell 3 plus seems to have regula issues with audio, footage not available, and no vieo on connection. Standard response is to ‘check wifi’. It’s amazing how I can game in 4K online in low latency in a room with a higher RSSI value than the doorbell which is treaming low quality 2 megapixel wideo with audio. On the same TV I can watch 4K netflix again with no issue. The WiFi is not the issue, the fibre broadband speeds are 70down/20up - the ring is the onl device having issues. Logic tells me it’s not the wifi. My Hive indoor cam is also further away than the doorbell and it has no issues.
I recently persuaded my mum to buy one of these. Her doorbell is further away from the router with a higher RSSI and a very low upload speed of 1mbps - her video is always on demand, albeit sometimes a bit choppy, but the audio has now started to cut out after 1-2 seconds of an event. Two devices, same issue, same firmware… hmmm
If this isn’t fixed, I’m swapping for a Eufy or Nest, it’s unacceptable really. These are not cheap chinese brands purchased off AliExpress, I expect better of a brand so closely affiliated with Amazon.