Doorbell 2

Can anyone help? my front doorbell isnt picking up motion during the night unless i go in and reset motion zones etc before i go to bed. This morning it didnt pick up the milkman and then subsequently someone stealing my milk. I have reset ring, checked the schedule, zones etc. Any suggestions would be much appreciated.

Hey @Tracya. If this is a concern you have had repeat multiple times in a row and still to no avail, it would be best to follow up with our support team on this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

@Tracya

Each Video device is slightly different, but check to see if you have the “Motion Frequency” option.

Go to “Motion Settings” > to “Motion Frequency” and change to “Frequent” and then tap “Save.”

Increasing to “Frequent” setting will capture the most motion. The “Motion Frequency” option can easily be missed/overlooked, because some people are unaware that you have to scroll further down while on the “Motion Setting page.”

Hope this helps :slight_smile:

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