Door bell 2 problem

I have a ring door bell 2 and I have the battery fully charge. When I put the battery on the bell flash the light in blue some times, then stop and nothing happen. I tried to do an hard reset pressing the black button for 15seconds but nothing happen.

Someone have a solution for my problem?
Thank you

Hi @user49641. If your Doorbell is not entering set up mode even after a factory reset, the next best step is top contact our support team for further assistance. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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