I’m in the Uk I’ve not been able to see any videos since a month has passed from owning my Ring doorbell. I’ve bought the doorbell why do I have to pay? Can I use it without paying any subscription fee?
Good question @Alissa! Subscribing to one of our Protect Plans will allow your videos to be saved for later review. Without a subscription you’ll want to ensure notifications are answered real time, or live viewing during an event, in order to see video as it will not be saved without a subscription.
If live view is not connecting, or video is black, check out our Community post about RSSI for tips on optimizing wifi signal strength. I hope this helps!