Disconnecting monitoring at old address after miving

Hello. We moved to a new home and left the equipment with our old home. We forgot to disconnect the monitoring service and because there is no network for the new homeowner I can’t discontinue the monitoring service. Please help!

Hi @Aprilkruse. Have you contacted our support team about this yet? They should be able to take a look at your account and get the Ring Protect plan sorted out to ensure you aren’t further charged for a plan that you’re no longer using. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile:

OP - if you are getting Ring on the new place, you definitely want to “MOVE” the subscription to a new system and not just drop it.

You probably have Ring Protect Plus (1st gen) for $100 a year. If you would activate a new plan, you would have to get Ring Protect Pro for $200 a year.