Device Registered to Someone Else Message During Setup

Device Ownership Transfer

If you get a message that your Doorbell or Security Camera is registered to someone else during setup, follow the prompts in the Ring app to Learn More About Device Transfers . You can request a transfer from the original/registered owner. If you do not see prompts in the Ring app to initiate a device transfer on your own, make sure you have the latest version of the Ring app.

If you update the app and still do not have the feature available, you will need to contact Ring Support.

Deleting the Ring app, cancelling a subscription plan, or physically uninstalling a Ring device does not automatically release ownership. If you have a way to contact the original/registered owner, you can send them a link to this page with step-by-step instructions on removing the device from their account.

While you navigate this article, click on sentences with arrows to uncover more useful tips!

How to Remove a Ring Device from your Account and Release Ownership

Open the Ring app:

  • Tap the three lines on the top left
  • Tap Devices
  • Tap the device that you want to release
  • Tap Device Settings
  • Tap General Settings
  • Tap Remove this Device on the bottom of the screen

After you Request a Device Ownership Transfer

The original/registered owner will get email messages from Ring asking them to remove the device from their account if they authorize the transfer. The device ownership transfer process can take 15 days or more starting from the initial request date. Once you initiate the process in the Ring app, you’ll receive email messages with status updates.

If you re-attempt a set up before the device has been released from the previous owner, you’ll get a message saying the transfer has not been completed.

Note : Ring Community Support cannot expedite requests to release devices from original/registered owners.

Purchased from a Retailer - Registered to Someone Else

If you purchased the device from a retailer, and get the message that it’s registered to someone else, please return it and ask for a replacement.

Device Cannot be Transferred Message

If you get a message that the device cannot be transferred because it was reported stolen or can’t be transferred for another reason, such as the previous owner is deceased, please contact Ring Support.

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Or, if you bought a refurbished unit from Amazon that states it is registered to someone else during setup (which happened to me), return it for a refund.

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I have two ring accounts but my old account is associated with an email address that no longer exists. I tried the transfer process but have not had any success. What can I do?

Hi @dan04gib. In this case, please give our support team a call at one of the numbers available here so they can review all options available and find a solution. If you are outside of the US, please visit here to see how to contact support.

I called support and was told the device resorts defaults to no owner after two weeks.