Desperately need to see video that says "error in retrieving video"

Hi there,

So, this morning i went out and very clearly noticed someone had been looking through my dustbin and got disturbed halfway through… not that first time happend, but think its first time happened since getting ring doorbell,

went to look for video but had no idea that my protection plan wasnt up and running. Brought the plan but still cant see the videos from around that time.

Could really do with some help, still knowing my luck i didnt pick it up but anyone with any advice, even if its ‘give up, no chance of retrieving’ at least i’d know

Thanks so much! xx