Delayed Action of Ring2

Am only seeing a person on my screen when they have been at my front door for a few seconds but traffic passing by is recorded constantly even though I have opted for ‘people only’ to be captured. Live view doesn’t happen til the person has gone so am unable to converse with them and the picture this morning of person ringing (also delayed) was foggy when traffic pictures at the same time were clear. Not good enough!

Hi there, @Tilly. Event recording, live video, and notification concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps! :slight_smile: