Cropped upper part of the image

As you can see in the image “Entrada” cam is not showing the upper part of the image while I only can watch a black image

This happens in full screen , in recorded videos or any view option

Hi @javierk. Would you be able to share a screenshot or video example of what the Live View looks like? I’d be happy to offer some helpful suggestions once I get a better look at what you’re seeing on your end. When attaching this video, you will need first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.