Critically Low Battery

My Ring 2 doorbell is claiming that both of my fully charged doorbells are critically low.
I’ve charged both fully, disconnected the doorbell from the network, reconnected it, turned off the router and it is still saying this for both batteries and not allowing me to watch live. I have seen this issue reported for hard-wired Ring doorbells linking this to cold weather but it’s currently 4 degrees C out there and still reading as a critically low battery. Any ideas anyone or is it a new doorbell for me? Thanks

1 Like

Hi @Zoomusicgirl. One more troubleshooting step I’d recommend is a complete reset of your Doorbell. Ensure a fully charged battery is inserted, and then hold down the setup button for at least 20 seconds. After the reset is done, you’ll then set the Doorbell back up in the Ring App using the steps under Set Up a Device. Test it out by ringing the Doorbell or triggering a motion event and then check the battery percentage on the Device Health screen to see if it’s reporting accurately.

Same is happening with my doorbell 3. I did a factory reset and same . Battery is fully charge . However doorbell can’t connect with the app . Any other solution ?

Hi @Cosarb. Is it saying that your Doorbell 3 has a low battery, or does the in-app setup process not complete? You can find troubleshooting tips for when the in-app setup fails in our Help Center Article here. If this concern persists, please give our support team a call at one of the numbers available here so they can further assist. If you are outside of the US, please visit here to see how to contact support. :slight_smile:

Nothing fixed the low battery message.
I ended up having to buy a new Ring 4 doorbell to replace my old Ring 2 doorbell.
All of the replacement battery packs which the Ring 2 doorbell stated were not working are fine with the Ring 4.
I’m sure that this is all a conscious and dishonest move to make people move from the older technology to the new. Shame on you Ring. #disappointing
And forum input from Ring a little too late and a little too vague (I.e.unhelpful).