Video clips for my doorbell now show what (visually) appears to be a (large, solid, Black) “Privacy” feature rectangle blocking an important portion of the view. This occurs with the Live view feature itself as well as with video clips that were created with the following features:
- Live View
- Motion Detection
I have tried using the Ring Privacy feature to see if the rectangular block could be deleted, to no avail.
I tried re-installing the Ring app on one iPadOS device, which not only failed to solve the original problem, but created additional problems. The same issues occur on another iPadOS device running a different version of the operating system.
Obviously, Ring’s Privacy feature is a very flaky, poorly designed, relatively useless feature in the best of times. It’s not clear if this particular problem, however, is due, at least in part, to the fact that this doorbell is using Ring’s End-to-Encryption feature.
I definitely do NOT want to try pressing the Setup button on the doorbell itself because I know (from experience), what a nightmare the process can become.
- Could someone please report this problem? (Please do NOT suggest I call Ring Technical Support.)
The device is running the following hardware/software:
- Ring Doorbell Pro 2
- iPadOS version: 14.8.1
- Ring app version: 5.46.0
- Ring End-to-End Encryption