Anyone have this issue
Hi @Sam85. When it comes to any physical damage on your Ring devices, our support team can take a closer look for you and determine what the best solution is here. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 
@sam85 , did you reach a satisfactory outcome? I have a similar issue and had an interesting conversation with the support team.
I’m awaiting a callback. My problem looked like this 
All resolved and faith restored in Ring.
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