Ever since Ring had that outage on Tuesday December 7, 2021 my front wired doorbell camera pro has not worked. I called numerous times with Tech support. Waiting on a call from a supervisor named Grace (wondering if I really will get that call); and nothing has been done to help.
I want Ring to send me a new doorbell pro since it appears that it was their outage that broke the one I have. Prior to the outage I had no issues with me camera, even bought another Ring for my back door because I liked it so much. But now that their customer service and tech support seems to be very incompetent; I have to rethink my thought on them.
Every time I try to connect my doorbell I get the message “unable to join the ring network”. The white light is not spinning no matter how many times I hit the reset button.
I also see where others have had issues reconnecting since the outage. Has anyone had a successful resolution to their issues or has customer service provided good assistance since then?