I have a ring alarm kit from uk
And it work perfect
I bought 2 contacts sensor 2 gen
And I can’t add them to my kit
“Device compatibility error with your base stations “
I try everything
You can help me to add them to my ring alarm?
Hi @EREZ1012. Was your Security System purchased in the UK? The message you are seeing indicates that your Base Station and Contact Sensors are from different regions. Different regions utilize different frequencies, thus making them incompatible. If you have anymore questions about what region your devices are from, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
Yes I buy the ring kit in uk
And buy 2 more contacts sensor in us
There’s any way to make them work with the uk ring alarm kit ?
Hi @EREZ1012. There is no way for a UK Security System to work with any components of a US Security System. This is due to them using different frequencies.