Constant white light and battery only lasting a day

Hi, my door bell battery is only lasting a day! It has a constant white light and is not hardwired. I’ve tried resetting it, but still has a constant white light. When I used to charge it you could see a blue light indicating how much has charged, it’s now just a constant white light!
Can anyone help?

Hi
Been having a nightmare with our ring over 2020 into 2021. Maybe its got digital covid lol. Finally got it sort of reset. But White light stays on all the time. No hard reset or anything is fixing the situation at all. We’ve a doorbell 1st gen

I’ve got the same issue suddenly…what is the fix?

I rang ring and they sent a replacement for free, was really easy, hope this helps :grin:

Same issue here, I tried to discount my devise from my account to do a complete reset and now cannot reset my devise. I called customer support and was on the phone for over 45min. The lady kept telling me I needed to connect my device to my account in order for her to run her test. I tried to explain to her that my devise is froze and I cannot. She did not understand. Now I am stuck without a doorbell or solution.

Hi neighbors! Your Doorbell’s battery should be lasting more than 1 day as long as it is not receiving a very large number of events. A basic troubleshooting step you can try is to reset the Doorbell by holding down the setup button for at least 20 seconds. Make sure you’ve charged the battery for at least 8 hours prior to attempting the reset to ensure it’s fully charged. After the reset is complete, try walking through a new setup in the Ring App with the steps under Set Up a Device. If you’re not able to get it up and running or the battery continues to drain very quickly, it would be best to follow up with our support team directly on this matter.

You can give our support team a call at one of the numbers available here. They’ll be able to pull up your account and take a closer look at your device. Please make sure you’re at home with your device and available to troubleshoot it when you reach out so they can walk you through the steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: