I have a Ring floodlight camera. I posted a problem that was not addressed online and after 5 calls to tech support, the problem was not resolved. However, every time I called in, I was walked through steps to fix the problem but none worked. The issue is, I have a light schedule so my floodlight comes on at 9 PM - 6 AM. However, if an event is triggered, the light would go off after a few mins and not come back on unless another event triggered it. After that, it would shut down again. I was told to uninstall the app, uninstall the device, hard reset it, delete the light schedule, etc. Nothing worked.
Interestingly, the guy at tech support told me this was a known issue that was being worked on. BUT…while talking to him on the phone, I discovered the cause of the problem. The settings in the app have conflicts! In the floodlight settings, then DEVICE SETTINGS then LIGHT SETTINGS, I found MOTION ZONES FOR LIGHTS. It is here that I discovered the AUTO-SHUTOFF TIMER, which was set to 3 mins. You do NOT have the option to disable this. So…even though I have a light schedule to keep the lights on all night, any event will then kick in this shutoff timer. The fix?
Where it says AFTER MOTION, KEEP LIGHTS ON FOR… This is where Ring needs to allow this option to be disabled OR have one of the options to be FOLLOW LIGHT SCHEDULE.