Anybody know how to send a letter to UK head office to make a complaint. No one at Ring will give me such an address as they keep saying " we do not have a mailing address for complaints ". There is no way to make an online complaint either
Hi @trimbo68. While we don’t have an address to provide for this concern, our support team is able to field and document any complaints or feedback you may have regarding your device or experience with support. You can give them a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. If you have already reached out to support previously regarding any warranty concerns or complaints, you would also want to follow up with them for an update as we do not have any information on support tickets.
Funny you should say that as the support person I just spoke to said that was not possible, so I made a big stink and asked for the supervisor to call me, my chime has ceased to work after 2 years and 3 months and it’s no longer under warranty, most mecahnical devices last years and years longer than this, it’s totally unaccptable qaulity of build for such an EXPENSIVE item!!!
I am having the same problem. Refusal to pass me to a manager, refusal to advise who the ombudsman is.
The manager emailed me & replied with complaints as my ring doorbell stopped working after i got a new phone then was advised 15 months of footage has been wiped. Ive paid for cloud back up 15 months & need footage for police urgently & they were like its been deleted where they linked my new phone up to it .
Whole point of cameras were police advice last year to capture footage of person & i vannot get footage out of them.
…and still my new phone is saying not backing up when im paying for subscription.
Refused to refund subscription as well. Paid £250 & wish id purchased with another provider. Terrible customer service
Ring is basically a garbage company with garbage products… DO NOT BUT ring! Get your refund before its too late.