how do i complain to ring ? there staff are refusing to help with a simple problem
Hi @Dan3704. I’m sorry to hear you’re having some trouble in getting a resolution for your concern. The best course of action would be to reach out to our support team and let them know you would like to provide some feedback and that you need help with a problem. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Broken unit , chat won’t help, no one answers the phone. No one replies to emails. Has ring been dissolved?
Hi @Texasaustralia. Our chat team isn’t able to help with advanced troubleshooting, but our support team over the phone can. You can give them a call at one of the numbers available here , and you should receive different prompts to help direct you to the correct team to help with your concerns. I will point out that our email support isn’t available at this time, but our phone support team is able to help with all concerns.