Same issue here. Xmas tones do not work.
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Same here, Christmas Chime Tones not working.
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Hi everyone ,
I just called the ring number and let them know whatās going on, so hopefully they can get this fixed. I have been having the same issue with my Chime Gen one. Iāve updated it and reset it 5-6 times and everything to no avail. The Christmas tones simply arenāt working on many devices. Halloween and the turkey gobble worked fine. I let them know that this is an issue for many people, and told them they need to look at this forum and see how many people are having these issues.
If anyone wants the number to call Ring, itās
1 (800) 656-1918. Maybe if enough people call and complain they will get it fixed before Christmas. Iām pretty bummed because I was most looking forward to these tones. Fingers crossed they can get it fixed!!
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My Christmas tones wonāt work on the device either. The turkey sounds still works. Please fix this soon.
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Exact same issue for me
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My chime Pro is having the same issue, honestly thought that Ring would have sorted this by now 
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Same problem as initial poster. Performed all steps outlined and the Christmas/Holiday tones do not work on 1st Gen Chime Pro
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Same issue Christmas chimes donāt work. The thanksgiving and Halloween worked fine. The Christmas chimes worked last year as well. Come on Ring, add some new chimes alsoā¦
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It is not working for christmas ring tones only.
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I have a normal ring chime and a chime pro. The Christmas sounds work fine on the normal chime, but they donāt work on the chime pro 
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Same here! I have a 1st gen chime pro and same problems. Get with the party, Ring!
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Same here. The Grinch has stolen Christmas. Come on ring get it fixed. Christmas is not going to wait.
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We have a Ring Chime (1st Gen), a Chime Pro (1st Gen), and a Chime (2nd Gen). The Christmas tones loaded onto the Chime (1st Gen) and Chime (2nd Gen), but the Chime Pro (1st Gen) has not loaded the Christmas tones. All the tones are on the selection list, but after selecting a Christmas tone, when tested, nothing but silence for the Chime Pro (1st Gen). I Facebook chatted with a Ring Tech and sent them screen shots of the health page of each chime. They responded with the usual, āWeāll look into itā. I test the Chime Pro (1st Gen) daily to see if the Christmas tones work, but so far no luck. I doubt if they will correct it this season.
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Xmas ring chimes not working. Spoke with ting support but they donāt have a clue
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Merry Christmas RING!!! Spent countless hours wasting my time troubleshooting my Ring Chime Pro, even putting it up for bid on Ebay! As a last resort, I decided to Google the problem. Guess what I was right. Ring just happened to have a firmware issue with ONLY the Christmas chimes on their software.
And there are just enough shopping days for people to get on Amazon and order the NEW 2nd generation Chime Pro thinking it will resolve their problem for when family comes over on Christmas night and rings the doorbell.
Merry Christmas RING and a Happy Frickinā New Yearās!!!
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Same problem here. I have done it all including the factory reset and still nothing. We should not have to buy a newer device to have it work.
Please issue a firmware update.
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Same issue here. Chime Pro gen 1 not playing Christmas tunes. Chime gen 1 works fine. Clearly a firmware glitch.
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Mine too. Only Xmas tones do not work. I have tried everything.
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Our Christmas ringtones are not working either. Iām so glad I checked here, as was getting the hump!
And Iāve missed people at the door!!!
Thanks Ring, nice to know Iāve paid so Much money fir all of the gadgets for your speedy resolution.
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Iām sure theyāll say we will have to upgrade to the next gen.
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