chime will not finish setting up

the chime will not hook up to my rind device. It goes red/orange after it flashes blue and I get an error message. I have reset my wifi and the chime many times. How do I get it to work ?

Hey @piercedr. If you have preformed a reset of the Chime and it will not set up successfully, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.