Chime pro (1st gen) is dead

no lights ever anymore. just a little over 2 years old
have tried the reset button for 5, 15, 30 seconds.
nothing works on it
this started when I moved it from one outlet to another.
and yes, the outlet I’m trying with has power and is close to the router.

I think it’s dead, Jim!

Hi @JT_FL. Since you’ve tried a reset and the Chime Pro still appears to be unresponsive, I’d recommend reaching out to our support team so they can take a closer look. They can walk through troubleshooting steps and determine if a replacement is needed under the device’s warranty. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.