Chime not ringing when doorbell rings

When my doorbell is pressed, it rings outside the house, but the connected chime does not ring inside the house.

I’ve fully charged the doorbell.
The chime is plugged in
The chime is connected to the doorbell and set to “Alert you” within the app.
Both have strong wifi signals
I’ve tried disconnecting and reconnecting the chime in the app.
The chime activates when tested from within the app.

Hi @user7745. Which model of Ring Doorbell and Ring Chime do you have? You can find the model name on the Device Health page in the Ring App. Also, when you navigate to the Chime in the Ring App and tap Audio Settings, you should be able to tap Chime Tones to change the tone that the Chime plays as well as adjust the volume. Ensure the volume is set to an audible level.