Hey neighbors! If you find that your devices are not reconnecting and there are not lights on the device, please try resetting the device by pressing and holding the setup button for 20 seconds. After this time, give the device a few minutes to come back on. You can try other outlets as well to see if this helps. In the event you may still not have any lights or the devices refuse to reconnect, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and let us know what you did to resolve your concern, as your answer may help other neighbors!