Chat function on website not working

I’ve tried this twice now. I have a question about Ring certified smart locks. I click on the message bubble icon, enter my question, and then select the option that says my question wasn’t answered by the suggestions, and then…nothing. The message bubble is gone, nothing pops up to open a chat window, no indication is given that I’ve asked a question.

I’m using Google Chrome.

1 Like

Hey @jkyoung, sorry to hear about this! We will take a look into what may have happened with chats this morning. In the meantime, what’s your question? We’re here to help :slight_smile:

Hey @jkyoung when you have a moment, can you please confirm what specific page on the website you were on when this occurred?