Charged for a subscription but it doesn’t work.

Q:Today we received a charge for a ring subscription but we can’t view any recorded videos. It keeps saying our trial ended. This is a replacement doorbell to replace a broken one.

Hi @Boomer10. In the event you are still having this concern, please reach out to our support team to get this sorted out so all future videos will be recorded for you without a trouble. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.