Changing Wifi network Now can't use my Cams at all


I changed my wifi- network today to run my Ring items off of my home guest wifi and I followed the procedures on how to do so. As I did this it did not start well i.e no flashing blue light so had to press the orange button and wait, then it flashed great I confirmed it was flashing then connected to the Ring own network, then a screen showing 4 cameras with 4 different types of colours flashing and you guessed it right not mine. I had a single blue flashing light, not a red or a green or a flashing red/blue or nothing. I have a blue one it asks you to select one but I can’t now I can’t use any of them my front door video doorbell is also refusing to set up now as well. I am tearing my hair out now as to what to do.

I am on Virgin Media 200mbps fibre broadband, an engineer was out on Saturday but I do not know what he could have done to cause the Ring items to suddenly stop connecting. I know Virgin Media slate Ring and state that Ring items cause issues with their broadband, how I do not know.

Any ideas, please?

Hi @JonLeda. The flashing blue light on your Stick Up Cam indicates that it is in setup mode and is ready to be setup in the Ring App. The other light patterns would indicate that the setup has failed. Try uninstalling the Ring App, restarting your phone, and reinstalling the Ring App before attempting to set the Camera back up again. You’ll want to make sure your guest wifi network is 2.4GHz and that you have the correct network name and password before starting the setup process.

If it still continues to not work, please give our support team a call at one of the numbers available here. They can take a closer look at your devices for you and help you get everything up and running. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: